Product Details:

• Frame Front: 144mm, Frame Side: 145mm
   Lens Width: 45mm, Lens Height: 42mm
   Bridge: 19mm
• Country of Manufacturer: China

Thank you for shopping with Mercury Retrograde! We are committed to ensuring that your order is processed and shipped in a timely manner. Please review the following shipping information to understand our policies and procedures:

**1. Processing Time**

1.1 Order Processing: Once your order is placed, we guarantee to ship your product within 24 hours of receiving the order. Our dedicated team works diligently to process and prepare your items for shipment, ensuring a swift delivery to your doorstep. Please note that during peak seasons or promotional periods, processing times may vary slightly, but rest assured that we prioritize the timely fulfillment of your order.

1.2 Order Verification: In some cases, we may need to verify your order details or payment information, which can cause a slight delay in processing. We appreciate your patience and cooperation during this process.

**2. Shipping Methods and Delivery Time**

2.1 Shipping Options: We offer various shipping options to accommodate your needs. The available shipping methods and carriers will be displayed during the checkout process.

2.2 Estimated Delivery Times: The estimated delivery time is calculated from the date your order is shipped, not from the date of purchase. Please note that these are approximate delivery times and may vary depending on your location and other factors beyond our control. Here are some general estimated delivery times:

CountryInternational Estimated Delivery - DHL Postal Standard

5-9 Business Days: United Kingdom, Ireland, Hong Kong

5-12 Business Days: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Sweden, Spain, Luxembourg, Andorra, Bulgaria, Cyprus, Estonia, Gibraltar, Greece, Iceland, Latvia, Lithuania, Malta, Norway, Portugal, Slovenia, Switzerland, Czech Republic, Serbia, Romania.

5- 10 Business Days: Japan, Brunei, Cambodia, Indonesia, Laos, Macau, Malaysia, Singapore, Taiwan, Thailand, South Korea, Vietnam, Philippines

9-16 Business Days: Canada, United States(Service Area: Nationwide), Brazil, Mexico

15-30 Business Days: Hungary, Israel, Montenegro, Portugal, Romania, Saudi Arabia, Turkey, United Arab Emirates, Peru

Please note some countries can exceed the estimated delivery time dependant on location, carrier and public holidays. Estimated delivery times also do not include customs clearance or instances where a shipment is held for payment of duties/taxes.

Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.

2.3 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

**3. Shipping Costs**

3.1 Shipping Fees: Shipping fees are calculated based on the total weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.

3.2 Free Shipping: We may offer free shipping promotions from time to time. Please refer to the specific terms and conditions of the promotion for eligibility and details.

**4. International Shipping**

4.1 International Orders: We are delighted to offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

4.2 Customs and Import Regulations: It is your responsibility to comply with all applicable customs and import regulations of your country. We recommend contacting your local customs office for more information on any potential restrictions or requirements.

**5. Order Tracking and Support**

5.1 Tracking Your Order: To track your order, please use the tracking number provided in your shipping confirmation email or log in to your account on our website.

5.2 Order Issues and Support: If you encounter any issues with your order or have any questions regarding shipping, please contact our customer support team at support@mercury-retrograde.com. We are here to assist you and ensure a smooth shopping experience.

Thank you for shopping with Mercury Retrograde! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Please review the following guidelines to understand our return process:

CANCELLATION
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

**1. Eligibility for Returns**

1.1 Unused and Unopened Items: To be eligible for a return, the item(s) must be unused, unopened, and in the same condition as when you received them. It should also be in the original packaging.

1.2 Timeframe: You may initiate a return within 30 days from the date of delivery. After this period, we are unable to accept returns.

**2. Non-Returnable Items**

2.1 Personal and Hygiene Products: For health and safety reasons, certain personal and hygiene products are non-returnable. These items include but are not limited to cosmetics, skincare products, and intimate apparel.

2.2 Final Sale Items: Items marked as final sale or clearance are non-returnable and non-refundable.

**3. Return Process**

3.1 Return Authorization: Before returning any item, please contact our customer support team at support@mercury-retrograde.com to request a return authorization. We will provide you with instructions on how to proceed with your return.

3.2 Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return reaches us safely. Please retain the shipping receipt and tracking information for your records.

3.3 Condition of Returned Items: Please ensure that the returned item(s) are securely packaged to prevent damage during transit. We reserve the right to reject returns that are damaged or not in compliance with our return policy.

**4. Refunds**

4.1 Refund Process: Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees and any applicable taxes are non-refundable.

4.2 Refund Timing: Please allow 5-7 business days for your refund to be processed. The timing of the refund may vary depending on your financial institution.

**5. Exchanges**

5.1 Exchange Process: We currently do not offer direct exchanges. If you would like to exchange an item, please return the unwanted item(s) following our return process and place a new order for the desired item(s).

**6. Damaged, Defective, or Incorrect Items**

6.1 If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will provide assistance and arrange for a replacement or refund, as applicable.

**7. Contact Us**

7.1 If you have any questions or need further assistance regarding our return policy, please contact our customer support team at support@mercury-retrograde.com. We are here to help!

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1. What materials are your sunglasses made from?

Our sunglasses are crafted from high-quality materials, including durable acetate, lightweight titanium, and flexible TR-90. We also use premium polarized and UV-protective lenses to ensure maximum eye protection and comfort.

2. Do your sunglasses offer UV protection?

Yes, all our sunglasses provide 100% UV protection. Our lenses block 100% of UVA and UVB rays, ensuring your eyes are shielded from harmful solar radiation.

3. How can I determine the right size for my sunglasses?

We provide a detailed size guide on each product page, which includes measurements for lens width, bridge width, and temple length. If you need further assistance, our customer service team is happy to help you find the perfect fit.

4. What is your return and exchange policy?

We offer a 30-day return and exchange policy. If you are not completely satisfied with your purchase, you can return or exchange your sunglasses within 30 days of receiving them, provided they are in their original condition. For more details, please refer to our return policy page.

5. How long does shipping take?

Shipping times vary depending on your location. Below are the estimated delivery times for different regions:

- **5-9 Business Days:** United Kingdom, Ireland, Hong Kong
- **5-12 Business Days:** Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Sweden, Spain, Luxembourg, Andorra, Bulgaria, Cyprus, Estonia, Gibraltar, Greece, Iceland, Latvia, Lithuania, Malta, Norway, Portugal, Slovenia, Switzerland, Czech Republic, Serbia, Romania
- **5-10 Business Days:** Japan, Brunei, Cambodia, Indonesia, Laos, Macau, Malaysia, Singapore, Taiwan, Thailand, South Korea, Vietnam, Philippines
- **9-16 Business Days:** Canada, United States, Brazil, Mexico
- **15-30 Business Days:** Hungary, Israel, Montenegro, Portugal, Romania, Saudi Arabia, Turkey, United Arab Emirates, Peru

We also offer expedited shipping options at checkout for faster delivery.

6. Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

7. Do you offer prescription lenses?

Yes, we offer prescription lenses for many of our sunglasses styles. You can input your prescription details during the ordering process, and we will customize the lenses to your specifications.

8. How do I care for my sunglasses?

To keep your sunglasses in top condition, clean them regularly with the microfiber cloth provided. Avoid using harsh chemicals or abrasive materials. Store your sunglasses in the protective case when not in use to prevent scratches and damage.

9. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to protect your personal information.

10. Do you offer any warranties on your sunglasses?

Yes, we provide a one-year warranty on all our sunglasses. This warranty covers manufacturing defects but does not cover damage caused by misuse, accidents, or normal wear and tear. For more details, please refer to our warranty policy page.

11. Can I buy gift cards?

Yes, we offer digital gift cards in various denominations. They make perfect gifts for friends and family and can be redeemed on any purchase through our website.

12. Do you have any ongoing promotions or discounts?

We frequently offer promotions and discounts. To stay updated, sign up for our newsletter or follow us on social media. You can also check our website’s promotions page for the latest deals.