Shipping Information
Thank you for shopping with Mercury Retrograde! We are committed to ensuring that your order is processed and shipped in a timely manner. Please review the following shipping information to understand our policies and procedures:
**1. Processing Time**
1.1 Order Processing: Once your order is placed, we guarantee to ship your product within 24 hours of receiving the order. Our dedicated team works diligently to process and prepare your items for shipment, ensuring a swift delivery to your doorstep. Please note that during peak seasons or promotional periods, processing times may vary slightly, but rest assured that we prioritize the timely fulfillment of your order.
1.2 Order Verification: In some cases, we may need to verify your order details or payment information, which can cause a slight delay in processing. We appreciate your patience and cooperation during this process.
**2. Shipping Methods and Delivery Time**
2.1 Shipping Options: We offer various shipping options to accommodate your needs. The available shipping methods and carriers will be displayed during the checkout process.
2.2 Estimated Delivery Times: The estimated delivery time is calculated from the date your order is shipped, not from the date of purchase. Please note that these are approximate delivery times and may vary depending on your location and other factors beyond our control. Here are some general estimated delivery times:
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Please note some countries can exceed the estimated delivery time dependant on location, carrier and public holidays. Estimated delivery times also do not include customs clearance or instances where a shipment is held for payment of duties/taxes. Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received. |
2.3 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
**3. Shipping Costs**
3.1 Shipping Fees: Shipping fees are calculated based on the total weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.
3.2 Free Shipping: We may offer free shipping promotions from time to time. Please refer to the specific terms and conditions of the promotion for eligibility and details.
**4. International Shipping**
4.1 International Orders: We are delighted to offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
4.2 Customs and Import Regulations: It is your responsibility to comply with all applicable customs and import regulations of your country. We recommend contacting your local customs office for more information on any potential restrictions or requirements.
**5. Order Tracking and Support**
5.1 Tracking Your Order: To track your order, please use the tracking number provided in your shipping confirmation email or log in to your account on our website.
5.2 Order Issues and Support: If you encounter any issues with your order or have any questions regarding shipping, please contact our customer support team at support@mercury-retrograde.com. We are here to assist you and ensure a smooth shopping experience.