Introducing the Symphony sunglasses, a notable piece from the Burr Puzzle Collection by Mercury Retrograde. The bold, straight-line structure of this piece instantly captures attention due to its distinctive design. With its minimalist black frame, the sunglasses are further enhanced by the signature metallic accent on the temples, adding an element of refinement to this item.
Frame Front: 147mm, Frame Side: 147mm
Lens Width: 54mm, Lens Height: 35mm
Bridge: 21mm

Thank you for shopping with Mercury Retrograde! We are committed to ensuring that your order is processed and shipped in a timely manner. Please review the following shipping information to understand our policies and procedures:

**1. Processing Time**

1.1 Order Processing: Once your order is placed, we guarantee to ship your product within 24 hours of receiving the order. Our dedicated team works diligently to process and prepare your items for shipment, ensuring a swift delivery to your doorstep. Please note that during peak seasons or promotional periods, processing times may vary slightly, but rest assured that we prioritize the timely fulfillment of your order.

1.2 Order Verification: In some cases, we may need to verify your order details or payment information, which can cause a slight delay in processing. We appreciate your patience and cooperation during this process.

**2. Shipping Methods and Delivery Time**

2.1 Shipping Options: We offer various shipping options to accommodate your needs. The available shipping methods and carriers will be displayed during the checkout process.

2.2 Estimated Delivery Times: The estimated delivery time is calculated from the date your order is shipped, not from the date of purchase. Please note that these are approximate delivery times and may vary depending on your location and other factors beyond our control. Here are some general estimated delivery times:

- Standard Shipping: 5-10 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-3 business days

2.3 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

**3. Shipping Costs**

3.1 Shipping Fees: Shipping fees are calculated based on the total weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.

3.2 Free Shipping: We may offer free shipping promotions from time to time. Please refer to the specific terms and conditions of the promotion for eligibility and details.

**4. International Shipping**

4.1 International Orders: We are delighted to offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

4.2 Customs and Import Regulations: It is your responsibility to comply with all applicable customs and import regulations of your country. We recommend contacting your local customs office for more information on any potential restrictions or requirements.

**5. Order Tracking and Support**

5.1 Tracking Your Order: To track your order, please use the tracking number provided in your shipping confirmation email or log in to your account on our website.

5.2 Order Issues and Support: If you encounter any issues with your order or have any questions regarding shipping, please contact our customer support team at support@mercury-retrograde.com. We are here to assist you and ensure a smooth shopping experience.

Thank you for shopping with Mercury Retrograde! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Please review the following guidelines to understand our return process:

CANCELLATION
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

**1. Eligibility for Returns**

1.1 Unused and Unopened Items: To be eligible for a return, the item(s) must be unused, unopened, and in the same condition as when you received them. It should also be in the original packaging.

1.2 Timeframe: You may initiate a return within 30 days from the date of delivery. After this period, we are unable to accept returns.

**2. Non-Returnable Items**

2.1 Personal and Hygiene Products: For health and safety reasons, certain personal and hygiene products are non-returnable. These items include but are not limited to cosmetics, skincare products, and intimate apparel.

2.2 Final Sale Items: Items marked as final sale or clearance are non-returnable and non-refundable.

**3. Return Process**

3.1 Return Authorization: Before returning any item, please contact our customer support team at support@mercury-retrograde.com to request a return authorization. We will provide you with instructions on how to proceed with your return.

3.2 Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return reaches us safely. Please retain the shipping receipt and tracking information for your records.

3.3 Condition of Returned Items: Please ensure that the returned item(s) are securely packaged to prevent damage during transit. We reserve the right to reject returns that are damaged or not in compliance with our return policy.

**4. Refunds**

4.1 Refund Process: Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees and any applicable taxes are non-refundable.

4.2 Refund Timing: Please allow 5-7 business days for your refund to be processed. The timing of the refund may vary depending on your financial institution.

**5. Exchanges**

5.1 Exchange Process: We currently do not offer direct exchanges. If you would like to exchange an item, please return the unwanted item(s) following our return process and place a new order for the desired item(s).

**6. Damaged, Defective, or Incorrect Items**

6.1 If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will provide assistance and arrange for a replacement or refund, as applicable.

**7. Contact Us**

7.1 If you have any questions or need further assistance regarding our return policy, please contact our customer support team at support@mercury-retrograde.com. We are here to help!

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