Return Policy

Thank you for shopping with Mercury Retrograde! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Please review the following guidelines to understand our return process:

CANCELLATION
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

**1. Eligibility for Returns**

1.1 Unused and Unopened Items: To be eligible for a return, the item(s) must be unused, unopened, and in the same condition as when you received them. It should also be in the original packaging.

1.2 Timeframe: You may initiate a return within 30 days from the date of delivery. After this period, we are unable to accept returns.

**2. Non-Returnable Items**

2.1 Personal and Hygiene Products: For health and safety reasons, certain personal and hygiene products are non-returnable. These items include but are not limited to cosmetics, skincare products, and intimate apparel.

2.2 Final Sale Items: Items marked as final sale or clearance are non-returnable and non-refundable.

**3. Return Process**

3.1 Return Authorization: Before returning any item, please contact our customer support team at support@mercury-retrograde.com to request a return authorization. We will provide you with instructions on how to proceed with your return.

3.2 Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return reaches us safely. Please retain the shipping receipt and tracking information for your records.

3.3 Condition of Returned Items: Please ensure that the returned item(s) are securely packaged to prevent damage during transit. We reserve the right to reject returns that are damaged or not in compliance with our return policy.

**4. Refunds**

4.1 Refund Process: Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees and any applicable taxes are non-refundable.

4.2 Refund Timing: Please allow 5-7 business days for your refund to be processed. The timing of the refund may vary depending on your financial institution.

**5. Exchanges**

5.1 Exchange Process: We currently do not offer direct exchanges. If you would like to exchange an item, please return the unwanted item(s) following our return process and place a new order for the desired item(s).

**6. Damaged, Defective, or Incorrect Items**

6.1 If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will provide assistance and arrange for a replacement or refund, as applicable.

**7. Contact Us**

7.1 If you have any questions or need further assistance regarding our return policy, please contact our customer support team at support@mercury-retrograde.com. We are here to help!

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